Frequently Asked Questions

Everything you need to know about The Vintage Marketplace

🛒 Buying

How does buying work?

Browse our curated vintage drops, find something you love, and purchase it like any online store. All items are one-of-a-kind, so once it's gone, it's gone!

What are "drops"?

Drops are curated collections of vintage items released at specific times. Since everything is one-of-a-kind, drops create excitement and give everyone a fair chance to shop the newest finds.

Are items authentic?

Yes! Every item is vetted by our sellers and backed by our buyer protection. If an item isn't as described, we'll make it right.

What's your return policy?

We accept returns within 14 days if an item is significantly not as described. Since vintage items are unique, we can't accept returns for fit or change of mind. Check measurements carefully before buying!

🏷️ Selling

How do I become a seller?

Apply to sell by creating a seller account. We review applications to ensure quality and authenticity. Once approved, you can start listing your vintage items.

What are the fees?

We charge a small commission on each sale. There are no listing fees or monthly charges. You only pay when you sell.

How do payouts work?

Payouts are processed through Stripe. Once an order is completed and the buyer confirms receipt, funds are released to your connected bank account.

What's the shipping requirement?

Sellers must ship within 3 business days of receiving an order. We provide shipping labels and tracking to make it easy.

⭐ Your Account

Do I need an account to shop?

You can browse without an account, but you'll need to create a free account to make purchases. Creating an account lets you track orders, save favorites, and get notified about new drops.

What are the benefits of having an account?

With an account, you can save your shipping info for faster checkout, track your order history, save items to your wishlist, and receive email notifications about new drops.

How do returns work?

If an item doesn't match its description, you can request a return within the seller's return window. Check our Return Policy for details.

Still Have Questions?

We're here to help! Reach out and we'll get back to you within 24 hours.