Frequently Asked Questions

Everything you need to know about The Vintage Marketplace

🛒 Buying

How does buying work?

Browse our curated vintage drops, find something you love, and purchase it like any online store. All items are one-of-a-kind, so once it's gone, it's gone!

What is Drop Squad?

Drop Squad is our free membership program. Members get 48-hour early access to all drops before items go public, plus exclusive discounts on every purchase.

Are items authentic?

Yes! Every item is vetted by our sellers and backed by our buyer protection. If an item isn't as described, we'll make it right.

What's your return policy?

We accept returns within 14 days if an item is significantly not as described. Since vintage items are unique, we can't accept returns for fit or change of mind. Check measurements carefully before buying!

🏷️ Selling

How do I become a seller?

Apply to sell by creating a seller account. We review applications to ensure quality and authenticity. Once approved, you can start listing your vintage items.

What are the fees?

We charge a small commission on each sale. There are no listing fees or monthly charges. You only pay when you sell.

How do payouts work?

Payouts are processed through Stripe. Once an order is completed and the buyer confirms receipt, funds are released to your connected bank account.

What's the shipping requirement?

Sellers must ship within 3 business days of receiving an order. We provide shipping labels and tracking to make it easy.

Membership

Is membership really free?

Yes! During our founding member period, Drop Squad is completely free. No credit card required. We want to build a community first.

What do I get as a member?

48-hour early access to every drop, exclusive discounts (10-25% off depending on tier), and buyer protection on all purchases.

Can I cancel anytime?

Absolutely. You can cancel or change your membership at any time from your account settings.

Still Have Questions?

We're here to help! Reach out and we'll get back to you within 24 hours.

Contact Us